FAQ
Often customers have questions. Here is a list of the most common questions and answers. If you do not find your solution here, please call or email us.
Billing Questions
Every one, two, or three months. Because we operate many different water systems throughout the State of Oregon, the billing cycles vary. Please call the office to get a more complete answer for the water system in which you are located.
Water bills are due by the 10th of the month following billing. If the 10th falls on a weekend or holiday, the bill will be due the following business day.
Yes, you can add additional funds to your payment. Several customers have found it easier to pay a little extra in the winter months (when usage is generally lower) to get a bit of a break in the summer months (when usage is generally higher).
AutoPay is a convenient way to pay your bill automatically. Log in to the online portal to find more options for payments
If you find you are unable to make a payment, please call our office right away. Our staff can work with you to make a plan and help you avoid unnecessary fees or service interruptions.
Yes, we can help. If you have a leak, document the leak and the repair. Provide the documentation to our office for review.
Water Quality Questions
Yes. Your water is tested in accordance with state and federal regulations. If ever there is an issue with your water quality, you will be notified.
In some water systems, the configuration of the pipelines create sections that do not have constant flow. The water can become stagnant in these areas, allowing minerals to precipitate and become more concentrated. Flushing the water lines allows excess minerals and deposits to be expelled from the system and replaced with fresh drinking water. We have the flushing schedule posted on our site.
The EPA mandates the amount of contaminants allowed in drinking water. The amount of lead, if any, is generally from home plumbing. To find out more about Lead in your water as well as ways to decrease the amount of exposure, visit the EPA’s website on Lead here.
About Hiland Water
NW Natural Water is a subsidiary of NW Natural Holdings, a company known primarily for its gas utility operations. Expanding into the water sector, NW Natural Water focuses on providing high-quality water and wastewater services. On October 31, 2023, NW Natural Water acquired Hiland Water, further extending its reach and service capabilities in the water utility industry. Hiland Water, known for its reliable and efficient water services, now operates under the umbrella of NW Natural Water, benefiting from the resources and expertise of its parent company.
Hiland Water was founded in 1997 for the purpose of serving a single, small water system. Since then, it has grown to serve about 8,000 homes and businesses in different areas throughout the State of Oregon.
Yes, Hiland Water values our natural resources. You can find more information here.
We're here to help!
Contact our office at (503) 554-8333, Monday- Friday from 9AM – 4PM (except holidays) or email us anytime at hilandoffice@nwnaturalwaterservices.com
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Mailing Address:
700 N College St
Newberg, OR 97132
PO Box 699 -
Phone:
(503) 554-8333
Toll-Free (855) 554-8333 -
Fax:
(503) 554-9215 -
Monday - Friday:
9:00 AM - 4:00 PM